Help center
Step-by-step guides and answers to common questions.
Video guides
Set up your iPad kiosk
The front-desk screen customers check in on.
No iPad? Print a QR code
Let customers check in from their own phone.
Do your first test check-in
See exactly what your customers experience.
Add your staff
So customers can pick who they want to see.
Run your queue
Call the next customer and manage walk-ins.
Customize your kiosk screen
Match the check-in screen to your shop.
Getting Started
What hardware do I need?
Just an iPhone or iPad to manage your queue with the Quevo Business app. For customer check-ins you can print a QR code (no hardware) or use an iPad kiosk.
Is there a free plan?
Yes — the Starter plan is completely free, up to 1 location and 1 provider, no credit card required. Upgrade anytime as you grow.
Account & Billing
When will I be charged?
On the free Starter plan, never. On a paid plan you're billed monthly starting when you subscribe, and you can cancel anytime.
Can I change my plan later?
Yes — upgrade or downgrade anytime from the Billing page. Changes take effect immediately and we prorate the difference.
How do I cancel?
Anytime from Dashboard → Billing. Your service continues until the end of the current billing period.
Using Quevo
How do customers check in?
They tap the iPad at your front desk (or scan your QR), enter their name and phone, and they're in the queue. They get an SMS when it's their turn.
Can I see analytics?
Yes — your dashboard shows daily check-ins, average wait times, peak hours, and more, in real time.
Technical
What if my iPad loses connection?
Quevo works offline temporarily; check-ins sync automatically when the connection returns. Keep your iPads on stable WiFi.
Can I use Android tablets?
Not yet — Quevo runs on iPads for now. Android support is on the way.
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and we'll send a secure reset link.
Still stuck? Message us on WhatsApp — we'll help you out.