How Can We Help?
Find answers to common questions or contact our support team for personalized help.
Getting Started
How do I set up my account?
After signing up, you'll be guided through our onboarding process where you'll add your business information, first location, and choose a plan. The entire setup takes about 5 minutes.
What hardware do I need?
You need 2 iPads - one for customer check-ins at your front desk, and one for your manager dashboard. Any iPad from 2018 or newer works great. Check our Hardware Guide for specific recommendations.
How long is the free trial?
You get a full 14 days to try Quevo with complete access to all features. No credit card required to start, and you can cancel anytime during the trial.
Account & Billing
When will I be charged?
You won't be charged until your 14-day free trial ends. After that, you'll be billed monthly on the date you upgraded. You can cancel anytime.
Can I change my plan later?
Yes! You can upgrade or downgrade your plan at any time from the Billing page in your dashboard. Changes take effect immediately, and we'll prorate the difference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor Stripe.
How do I cancel my subscription?
You can cancel anytime from your Dashboard → Billing page. Your service will continue until the end of your current billing period.
Using Quevo
How do customers check in?
Customers simply tap the iPad at your front desk, enter their name and phone number, and they're added to the queue. They'll get an SMS when it's their turn.
Can I customize the check-in experience?
Yes! You can add your logo, customize colors, set up location-specific messages, and configure which information to collect from customers.
How do I call the next customer?
On your manager iPad, tap the customer's name and select 'Call Customer'. They'll instantly receive an SMS notification that you're ready for them.
Can I see analytics and reports?
Absolutely! Your dashboard shows real-time analytics including daily check-ins, average wait times, peak hours, customer retention, and more.
Technical Support
What if my iPad loses connection?
Quevo works offline temporarily. Check-ins will sync automatically when connection is restored. Make sure both iPads have a stable WiFi connection.
Can I use Android tablets?
Currently, Quevo works on iPads only. Android support is coming soon! Sign up to get notified when it's available.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and we'll send you a secure link to reset your password.
Is my customer data secure?
Yes! All data is encrypted in transit and at rest. We're SOC 2 compliant and follow industry best practices for data security.
Still Need Help?
Our support team is here to help you get the most out of Quevo.